🔒 phatya Privacy Policy

1 Information We Collect

phatya collects several categories of personal information to provide, operate, secure, and improve our gaming platform. The information we collect includes:

1.1 Account Registration Information

When you create a phatya account, we collect the following mandatory information:

• Full Legal Name: As it appears on your government-issued identification;
• Date of Birth: To verify that you meet the 21+ age requirement mandated by PAGCOR;
• Email Address: For account communications, security alerts, and promotional messages (if you opt in);
• Mobile Phone Number: For account verification, two-factor authentication, and customer support;
• Residential Address: To verify your physical location within the Philippines and comply with jurisdictional restrictions;
• Username and Password: Created by you to secure access to your account.

1.2 Identity Verification (KYC) Documents

To comply with PAGCOR's Know Your Customer (KYC) requirements and Anti-Money Laundering (AML) regulations, phatya collects and verifies:

• Government-issued photo identification (Philippine passport, driver's license, UMID, or other valid ID);
• Proof of address (utility bills, bank statements, or government correspondence dated within the last 3 months);
• Selfie photographs or video verification to confirm identity authenticity;
• In certain cases, source of funds documentation for large deposits or withdrawals.

1.3 Financial and Transaction Information

phatya collects information related to your deposits, withdrawals, and gaming transactions, including:

• Payment method details (GCash account, PayMaya account, bank account numbers);
• Transaction amounts, dates, and times;
• Deposit and withdrawal history;
• Bonus claims, wagering activity, and bet history;
• Account balance and financial transaction logs.

Note: phatya does not store your full credit card numbers or banking passwords. Payment processing is handled by certified third-party payment processors who maintain their own security standards.

1.4 Technical and Device Information

When you access phatya, we automatically collect certain technical data to ensure platform security, prevent fraud, and improve user experience:

• IP address and geolocation data (to verify you are accessing from within the Philippines);
• Device type, operating system, and browser type;
• Device identifiers (such as MAC address or mobile device ID);
• Login timestamps and session duration;
• Pages visited, games played, and interactions with platform features;
• Cookies and similar tracking technologies (see Section 6 for details).

1.5 Communications and Support Interactions

When you contact phatya customer support via live chat, email, or phone, we collect and retain:

• The content of your communications;
• Your contact details and account information;
• Chat transcripts, email correspondence, and call recordings (for quality assurance and training purposes).

2 How We Use Your Information

phatya uses the personal information we collect for the following lawful purposes:

2.1 To Provide and Operate Our Services

• Create, maintain, and authenticate your phatya account;
• Process deposits, withdrawals, and gaming transactions;
• Operate casino games, live dealer tables, sports betting, and bingo services;
• Track your gaming activity, account balance, and transaction history;
• Award bonuses, promotions, and VIP rewards;
• Provide customer support and respond to inquiries.

2.2 To Comply with Legal and Regulatory Obligations

• Verify your identity, age, and location to comply with PAGCOR licensing requirements;
• Conduct KYC and AML checks to prevent fraud, money laundering, and terrorist financing;
• Maintain records for PAGCOR audits and regulatory reporting;
• Respond to legal requests from Philippine government authorities, courts, or law enforcement;
• Enforce our Terms and Conditions and investigate violations.

2.3 To Protect Platform Security and Prevent Fraud

• Monitor for suspicious activity, unauthorized access, and potential fraud;
• Detect and prevent multiple accounts, bonus abuse, and cheating;
• Implement risk management and fraud prevention measures;
• Protect the integrity of games and ensure fair play;
• Secure your account and protect against cyber threats.

2.4 To Improve and Personalize Your Experience

• Analyze user behavior and platform usage to improve game selection and features;
• Personalize game recommendations and bonus offers based on your preferences;
• Optimize platform performance, load times, and mobile compatibility;
• Conduct market research and player satisfaction surveys.

2.5 To Communicate with You

• Send account-related notifications (deposits, withdrawals, security alerts);
• Provide updates on platform features, new games, and service changes;
• Deliver promotional offers, bonuses, and VIP program communications (with your consent);
• Respond to customer suppor t requests and inquiries.

3 How We Share Your Information

phatya does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information with trusted third parties in the following limited circumstances:

3.1 Service Providers and Business Partners

We share personal data with carefully vetted third-party service providers who assist us in operating the phatya platform, including:

• Payment Processors: GCash, PayMaya, banks, and cryptocurrency payment providers to process your deposits and withdrawals;
• Game Providers: JILI Games, Pragmatic Play, Evolution Gaming, and other licensed game developers who power our casino and live dealer offerings;
• Identity Verification Services: Third-party KYC/AML verification providers who confirm your identity and age;
• Cloud Hosting and Data Storage: Secure server providers who host phatya's infrastructure within the Philippines;
• Customer Support Platforms: Live chat and ticketing systems used to provide 24/7 player assistance;
• Marketing and Analytics Tools: Services that help us understand user behavior and optimize platform performance (with your consent).

All third-party service providers are contractually obligated to protect your data, use it only for authorized purposes, and comply with Philippine data protection laws.

3.2 Regulatory and Legal Authorities

phatya may disclose your personal information to PAGCOR, the National Privacy Commission (NPC), Philippine law enforcement agencies, courts, or other government authorities when:

• Required by Philippine law or legal process (such as a court order or subpoena);
• Necessary to comply with PAGCOR reporting and audit requirements;
• Needed to investigate suspected fraud, money laundering, or other illegal activity;
• Required to protect the rights, property, or safety of phatya, our users, or the public.

3.3 Corporate Transactions

In the event of a merger, acquisition, corporate restructuring, or sale of all or part of phatya's assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this Policy.

4 Data Security Measures

phatya employs industry-leading security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security infrastructure includes:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and phatya servers is encrypted using Secure Socket Layer (SSL) technology with 256-bit encryption keys;
• Firewall Protection: Multi-layered firewall systems protect our servers from external attacks and unauthorized intrusion;
• Secure Data Centers: Your information is stored in Philippine-based data centers with 24/7 physical security, biometric access controls, and redundant backup systems;
• Access Controls: Only authorized phatya personnel with legitimate business needs can access your personal data, and all access is logged and monitored;
• Regular Security Audits: Independent security firms conduct penetration testing and vulnerability assessments to identify and address potential weaknesses;
• Employee Training: All phatya staff undergo mandatory data protection and security awareness training;
• Two-Factor Authentication (2FA): Available to all players to add an extra layer of account security.

While phatya takes extensive precautions to secure your data, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately if you suspect unauthorized account access.

5 Your Privacy Rights Under Philippine Law

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights regarding your personal information:

• Right to Be Informed: You have the right to know what personal data we collect, how it is used, and with whom it is shared (as outlined in this Policy);
• Right to Access: You may request a copy of all personal information phatya holds about you;
• Right to Correction: You may request that we update or correct inaccurate or incomplete personal data;
• Right to Erasure: You may request deletion of your personal data, subject to PAGCOR's record-keeping requirements and our legal obligations;
• Right to Object: You may object to certain types of data processing, such as direct marketing communications;
• Right to Data Portability: You may request a machine-readable copy of your personal data for transfer to another service provider;
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time;
• Right to Lodge a Complaint: You may file a complaint with the National Privacy Commission (NPC) if you believe phatya has violated your privacy rights.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 10 below. We will respond to your request within fifteen (15) days, as required by Philippine law.

6 Cookies and Tracking Technologies

phatya uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content. A cookie is a small text file stored on your device that allows us to recognize your browser and remember certain information.

6.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality, account authentication, and security. These cannot be disabled without affecting your ability to use phatya;
• Performance Cookies: Collect anonymous data about how users interact with the platform, helping us identify and fix technical issues;
• Functional Cookies: Remember your preferences (such as language settings and favorite games) to personalize your experience;
• Marketing Cookies: Track your activity across sessions to deliver relevant promotions and measure the effectiveness of our advertising campaigns (with your consent).

6.2 Managing Your Cookie Preferences

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may prevent you from accessing certain features of the phatya platform. Most browsers allow you to:

• View and delete existing cookies;
• Block third-party cookies;
• Block cookies from specific websites;
• Block all cookies (not recommended for phatya functionality);
• Delete all cookies when you close your browser.

7 Data Retention and Deletion

phatya retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory requirements, resolve disputes, and enforce our Terms and Conditions.

7.1 Active Account Data

While your phatya account is active, we retain all account information, transaction history, and gaming records to provide continuous service and support.

7.2 Closed Account Data

When you close your phatya account, we retain certain personal data for a minimum of five (5) years as required by PAGCOR regulations for audit and compliance purposes. This includes:

• Identity verification documents (KYC records);
• Financial transaction history;
• Bet history and account activity logs;
• Communications related to disputes or investigations.

After the mandatory retention period expires, your personal data is securely deleted or anonymized so that it can no longer identify you. Anonymized data may be retained indefinitely for statistical and analytical purposes.

8 Children's Privacy

phatya services are strictly intended for individuals who are 21 years of age or older, as mandated by PAGCOR. We do not knowingly collect personal information from minors under 21 years of age. If we discover that a user is underage, we will immediately:

• Suspend or permanently close the account;
• Void all transactions and confiscate any winnings;
• Return deposited funds to the payment source (where possible);
• Delete the minor's personal information from our systems.

If you believe that a minor has registered a phatya account, please contact our customer support team immediately so we can take appropriate action.

9 Changes to This Privacy Policy

phatya reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this Policy, we will:

• Update the "Last Updated" date at the top of this document;
• Notify registered players via email to the address on file;
• Display a prominent notice on the phatya platform;
• Request your renewed consent where required by law.

Your continued use of phatya services after we publish changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how we protect your information.

10 Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how phatya handles your personal information, please contact our Data Protection Officer: